Privacy Policy

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, City Catering Southampton, collect and use your personal data for improving our website experience to users, for tracking website user behaviours, capturing subscriber information and informing you about activities.


Our website uses cookies for analytical purposes such as counting the number of unique visits to our site and to assist us to make improvements to our site, and we may use third party analytical tools to do so. By visiting our site and accessing the information on it, you consent to our use of cookies for these purposes.

Why does City Catering Southampton need to collect and store personal data?

In order for us to provide you with a reliable website experience we need to collect personal data to ensure we provide an effective communications service to you. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes, City Catering Southampton will contact you for additional consent.

Will City Catering Southampton share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to City Catering Southampton in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they are required to dispose of the details in line with City Catering Southampton’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent unless we are legally required to do otherwise.

How will City Catering Southampton use the personal data it collects about me?

City Catering Southampton will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. City Catering Southampton is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

We will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you;
  • Where it is necessary for legitimate interest;
  • Where we need to comply with a legal, statutory or regulatory obligation; or
  • Where we have your express consent to use your personal data for a specific purpose.

Under what circumstances will City Catering Southampton contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

City Catering Southampton will provide the personal data we hold on you at your request, and can confirm what information we hold about you and how it is processed. If City Catering Southampton does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data.
  • In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of City Catering Southampton or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

City Catering Southampton accepts the following forms of ID when information on your personal data is requested: passport; driving license.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data strictly to those employees or agents who need to have sight of it. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Contact details of City Catering Southampton’s Data Protection Officer (DPO):

Natalie Clasby-Monk, 2nd Floor, Latimer House, 5-7 Cumberland Place, Southampton, SO15 2BH - 023 80 33 22 26


City Catering Southampton
Second Floor, Latimer House,
5-7 Cumberland Place,
Southampton, SO15 2BH

© 2024 City Catering Southampton - A charitable company limited by guarantee, with its registered office at Second Floor, Latimer House, 5-7 Cumberland Place, Southampton, SO15 2BH. Registered in England and Wales, Company registered number 09331784. Registered Charity number 1160776.